Reference

What You Agree to When You Use batjali

These terms set out your rights and responsibilities every time you access your batjali account, make a deposit through bKash, Nagad, or Rocket, or place any wager on the platform.

Applies to all account activityCovers bKash, Nagad, Rocket depositsEligibility subject to local lawUpdated terms take effect on noticeContact support to raise any dispute
batjali What You Agree to When You Use batjali
YOUR ACCOUNT RIGHTS

How We Apply These Terms Fairly

These terms are not one-sided rules we enforce at our discretion. Each section exists to protect both your account and the integrity of the platform. Here is how we put that into practice across the areas that matter most to you.

Account Security and Verification

We verify your identity before processing any withdrawal. This step protects your wallet — whether that is bKash, Nagad, or Rocket — from unauthorised access and keeps your balance secure.

Transaction Records

Every deposit and withdrawal is logged against your account. If a bKash or Nagad transaction is disputed, we pull the timestamped record and review it against the wallet provider's confirmation.

Term Change Notification

We do not apply revised terms silently. You receive advance notice by the contact method on your account, and you have a window to review before any change binds you.

Formal Dispute Escalation

If live chat or email does not resolve your concern, you may request a formal written review. We respond with a documented outcome, and you keep a copy for your own records.

TERMS CONTACT

Reach Us About Any Terms Question

If a clause is unclear, your account has been restricted under these terms, or you want to formally dispute a decision, our support team is your first stop. We handle terms-related queries through the channels below and we keep a record of every exchange so your case has a full audit trail.

Live Chat Open the chat widget from any page inside your account. Our agents handle terms disputes, account restrictions and eligibility questions directly in the conversation window.
Email Support Write to us with your account ID and the specific clause you are questioning. Email gives you a written record of every response, which matters for formal dispute steps.
Mobile Account Help Access your account from any mobile browser, go to the Help section, and submit a terms query. Your bKash, Nagad, or Rocket transaction history is visible there to reference in your message.

Common Questions About These Terms

These questions cover what we hear most from account holders when they first read through the conditions — from how eligibility works to what happens if terms change while your account is active.

Yes. Every transaction on your account — whether funded via bKash, Nagad, or Rocket — falls under these terms alongside the wallet provider's own conditions. Both sets of rules apply simultaneously.

Raise it with our support team through live chat or email before continuing account activity. If you continue using the account, that counts as acceptance of the current terms as written.

We send notice to the phone number or email address registered on your account before any material change takes effect. Check your contact details in account settings to make sure they are current.

Yes. Access to the platform and the applicability of specific clauses depend on your local law and the eligible region from which you connect. We do not offer services where local law does not permit it.

Start with live chat and quote your account ID and the specific restriction. If that does not resolve it, request a formal written review by email. We document every stage of the process.

We can suspend an account if we identify a clear breach. You will receive notice explaining the reason. You may then contact support to present your case, and we review it before any permanent action is taken.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.