Reference

Your Rights and Our Legal Commitments

Access to batjali depends on your local law and eligible regions — we want that clear before anything else. These legal terms define how your account, your data and any transactions through bKash, Nagad or Rocket are governed, and what you can expect from…

Jurisdiction-dependent accessAccount data rightsbKash, Nagad, Rocket policy contextClear contact pathsUser rights on request
batjali Your Rights and Our Legal Commitments
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

We keep your account details, wallet references and session data under controlled access — only the processes that need them to function can read them. Here is exactly what that means across four areas of your account.

Data Retention

Transaction records tied to bKash, Nagad or Rocket deposits are retained for the period required by applicable financial rules. You may request a copy at any time via email.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform need improvement. You can clear cookies from your mobile browser settings without losing your account.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat and we will lock the account within minutes.

Requesting Changes

To update registered details — including the mobile number linked to your Nagad or Rocket wallet — submit a verified request through the Help Centre. We confirm changes by return message.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about these terms, a data request, or a concern about how your account information is held, our support team handles legal queries through the channels below. For wallet-related legal queries — such as a disputed bKash or Nagad transaction — include your account number and the transaction reference so we can pull the correct record without delay.

Live Chat Open live chat from your account dashboard. Legal and account queries go to a dedicated handling queue, separate from general support traffic.
Email Support Send formal legal requests, data access queries or account-closure notices by email. Include your registered account ID and the nature of your request.
Account Help Centre Access the Help Centre from your mobile browser or the app. The Legal section lists response timelines and the documents we may ask for to process your request.

Common Questions About Our Legal Terms

These are the questions we see most often when someone reads through the legal section for the first time. If your question is not here, the Help Centre or live chat will get you a direct answer.

Access depends entirely on your local law and eligible region. We do not claim that use is lawful in every part of Bangladesh. Check your local rules before opening an account.

Send a data access request to our support email with your account ID. We will compile your transaction records, login history and wallet references and return them in a readable format.

Wallet references linked to your account are retained for the minimum period required by applicable financial record rules, then deleted. You can confirm the specific timeline by contacting support.

Yes. Submit a deletion request through the Help Centre or by email. Some data tied to completed transactions may be retained for legal compliance reasons, which we will explain at the time.

Contact support via live chat or email with the transaction date and the wallet reference — bKash, Nagad or Rocket. We will cross-check against our records and respond with findings.

We publish the current version here. If changes affect your rights or account conditions materially, we will notify you through your registered contact. Continuing to use your account after notification means acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.