Reference

How batjali Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteSecure data storageNo third-party selling

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What This Privacy Policy Covers

batjali Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

batjali collects personal information when you register, verify your account, or make a deposit. That includes your name, contact details, and the mobile wallet identifiers tied to bKash, Nagad, or Rocket transactions. We also log device and session data — browser type, IP address, and page

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interaction patterns — to protect your account from unauthorised access and to keep the platform running reliably on mobile. We do not sell your data to third parties for marketing. Data shared with payment processors is limited strictly to what those processors need to confirm a
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transaction. For example, when you send a deposit via Rocket, the only data passed is the transaction reference and amount — not your full account profile. Your data is retained for as long as your account remains active and for a period after closure as required
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by the applicable financial and legal obligations in your region. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or submit a deletion request by contacting our support team. Eligibility to use this platform and the associated
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data rights available to you depend on your local law and the eligible regions we serve. We update this policy when our practices change, and we will notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, request a correction, or ask us to remove your account records, our support team is the right place to start. Send your request through any of the channels below and include the email or mobile number linked to your batjali account so we can verify your identity before acting on the request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data security so that your account details and payment records stay protected whether you access batjali on a browser or a mobile device. Each layer below covers a different aspect of how we handle, store, and give you control over your data.

Account Security and Login

Every login is verified with a one-time code sent to your registered mobile number. This means your account stays protected even if your password is exposed elsewhere.

Payment Data Isolation

Your bKash, Nagad, and Rocket transaction details are stored separately from your general profile. Payment processors receive only the reference data they need to confirm each transaction.

Cookie and Session Control

We use session cookies to keep you logged in during play and analytics cookies to improve account flow. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

We hold your data for as long as your account is open, plus the period required by applicable financial rules in your region. Verified deletion requests are processed after identity confirmation.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on batjali. If your question is not covered here, use one of the support channels above to send it directly to our team.

We collect your name, email address, mobile number, and the wallet identifiers linked to your bKash, Nagad, or Rocket account. We also log device type and session activity to secure your account.

We do not sell your data. We share only the minimum required with payment processors like bKash, Nagad, and Rocket to confirm transactions. No marketing data transfers happen without your explicit consent.

Send a data access request through live chat or email, using the contact detail registered to your account. We verify your identity first, then provide a copy of your record within the timeframe required by applicable rules.

Yes. Submit a deletion request through the Help Centre form inside your account or via email. After identity verification, we delete your profile data, subject to retention periods required by financial regulations in your region.

Payment wallet identifiers are stored in an isolated environment, separate from your general profile. Only the transaction reference and amount are passed to the payment processor — your full account record stays with us.

We use session cookies for account access and analytics cookies to improve the mobile experience. You can manage or disable non-essential cookies through your browser settings without affecting your ability to log in.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbatjali App InfoBatjali Banking

How batjali Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Your Privacy Questions Answered

01 What personal data does batjali collect when I open an account?

02 Does batjali share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask batjali to delete my account and personal data?

05 How does batjali protect my bKash and Nagad payment details?

06 Does batjali use cookies, and how can I control them?

Privacy Policy

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